It's only fair that I submit an updated review, now that the items have arrived. They are beautifully machined, and genuinely top quality.
I also have to thank the team for their quick response regarding my concern with the use of UPS in Europe, given their very poor reputation and service. Critical to investigate other options before it damages the BIONIC brand and reputation.
GREAT PRODUCT !!
p.s. I hope you will consider doing "square coasters" for drinks. Would be an obvious match to this set ... with leather and even cork inserts.
Thank you for updating your review, Reza.
We are grateful for your patience and for giving us the chance to address your concerns. Delays are never the experience we want for our customers, and we appreciate your understanding while we worked through the situation.
We're delighted to hear that the Magic Duo Tray met your expectations and that you were pleased with the quality and machining. Comments like yours mean a great deal to a small independent company such as ours.
Thank you as well for the feedback regarding shipping services. We are actively reviewing our options and appreciate customers taking the time to share their experience.
Thank you again for your support and for updating your review. It is genuinely appreciated.
I received my keyboard and trackpad combo today,
I do like the solid alloy piece and the look.
maybe they can improve te gap on the top/bottom, more like the gap on the left/right because they look good.
the color is not exactly the same as the magic keyboard, looks a bit like the studio display stand to me.
but it is close.
it is stylish and really enjoyable to use.
Thanks so much for the thoughtful review Bas. Really glad to hear you’re enjoying the tray. We’re actually working on a small refinement to the geometry now to improve that top and bottom gap and make everything feel even more seamless. Appreciate the feedback.
Prodotto eccellente molto bello! Spedizione veloce assistenza sempre pronta in caso di domande. Consiglio per gli acquisti
Perfect! All ok!
Thank you for your review. We’re very glad to hear everything arrived well and that you’re happy with your Magic Duo Tray. We really appreciate your support.
I would give the product 10 stars if I could... heavy and stunning. I gave it 4 out of 5 because almost two months to ship and receive is a bit much for anything and their communication was good but also slow.
Thank you for the thoughtful review and kind words about the product. We’re very glad you love the Magic Duo Tray. We also appreciate your feedback on shipping and communication, and we’re working hard to improve both as we scale. Thanks again for your patience and support.
Ottimo prodotto
Fantastic product premium quality - amazing client support
The product is generally fine, but the fit and finish of the keyboard tray could be better for the price. As other reviews also mention, there are noticeable gaps around the keyboard and trackpad, and the finish doesn’t reach the smoothness and precision of other reference products. It’s a slightly disappointing detail, although overall it fulfills its function.
As for the purchase, the shipping faced some delays and, although customer service responded, their replies took quite a while. This made the whole process more complicated than expected.
That’s why I’m giving it three stars.
Thanks for taking the time to share your feedback, Vicente. We appreciate your honesty and understand your points about the fit and finish. Each batch is handcrafted and can have slight tolerances, but we’re continuously refining our process to achieve even greater precision. We’re also working to improve delivery times and communication, so your experience helps us do better going forward.
Very stylish, perfectly made, great quality.
Thank you so much for the kind words. We’re really glad to hear you’re enjoying the Magic Duo tray and appreciating the quality and craftsmanship. It means a lot to us.
